Last updated: 11/7/2025
Refunds may be available for purchases made through our platform within 14 days of the purchase date, provided that the product or service has not been substantially used or consumed. Digital products and services may have different refund policies as specified at the time of purchase.
To request a refund, please contact our support team at support@ingames365.com with your purchase details, including order number and reason for the refund request. We will review your request and respond within 5-7 business days.
Once your refund request is approved, the refund will be processed to your original payment method within 10-14 business days. The exact time may vary depending on your payment provider.
Certain items may not be eligible for refunds, including but not limited to: consumable in-game items that have been used, promotional items, and items purchased during special sales events where refunds are explicitly excluded.
If you initiate a chargeback or dispute with your payment provider, your account may be suspended until the matter is resolved. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
If you have any questions about our Refund Policy, please contact us at support@ingames365.com